> By Car.
Please find detailed driving directions from the Airport to ThistleDown House using this Google Map Link.

1. Start from Vancouver International Airport 3211 Grant McConachie Way, Richmond, BC V7B 0A4, Canada
2. Take Grant McConachie Way E to Granville St in Vancouver – 23 min (13.2 km)
3. Take Pacific St, Beach Ave and Denman St to BC-1A/BC-99 N – 9 min (3.1 km)
4. Follow BC-1A/BC-99 N to Marine Dr in West Vancouver. Take the Marine Drive E exit from BC-1A/BC-99 N – 5 min (4.5 km)
5. Drive to Capilano Rd in North Vancouver – 6 min (2.8 km)
6. Arrive at ThistleDown House 3910 Capilano Rd, North Vancouver, BC V7R 4J2, Canada

> By Taxi.
Taxis are available at the taxi stand located on Level 2 of Domestic Arrival and International Arrivals Area at YVR. A taxi from the Airport to ThistleDown House takes approximately 30 to 40 minutes and costs from CAD $40 to CAD $50.

> By Public Transit.
To plan your trip, please check the Translink website at: https://tripplanning.translink.ca/

Follow signs marked Canada Line. Take the SkyTrain (metro) from YVR-Airport Station to Waterfront Station and take the SeaBus to Lonsdale Quay. At Lonsdale Quay, take the 236 Grouse Mountain Bus and get off at Edgemont Boulevard, Stop 54365, one house away from Thistledown House. (Or you can take a taxi from Lonsdale Quay which take about 10 minutes).

> By Car.
Please find detailed driving directions from Canada Place to ThistleDown House using this Google Map Link.

1. Start from Canada Place Cruise Ship Terminal 999 Canada Pl, Vancouver, BC V6C 3E1, Canada
2. Take W Pender St/BC-7A to W Georgia St/BC-1A/BC-99 N – 6 min (1.4 km)
3. Follow BC-1A/BC-99 N to Marine Dr. in West Vancouver. Take the Marine Drive E exit from BC-1A/BC-99 N – 6 min (4.8 km)
4. Drive to Capilano Rd in North Vancouver – 6 min (2.8 km)
5. Arrive at ThistleDown House 3910 Capilano Rd, North Vancouver, BC V7R 4J2, Canada

> By Taxi.
Taxis are available at the Cruise Ship Terminal. A taxi from the Cruise Ship Terminal to ThistleDown House takes approximately 20 to 30 minutes and costs from CAD $20 to CAD $30.

> By Public Transit.
To plan your trip, please check the Translink website at: https://tripplanning.translink.ca/

From Canada Place, walk to the Waterfront Station and take the SeaBus to Lonsdale Quay (Or you can take a taxi from Lonsdale Quay which will take about 10 minutes). At the Lonsdale Quay, take the 236 Grouse Mountain Bus and get off at Edgemont Boulevard, Stop 54365, one house away from Thistledown House.

As you drive up north on Capilano Road for 2 km/1.2 mi, staying on the left lane, you will see the Capilano Suspension Bridge Attraction on the left. Continue driving for 300 m/0.2 mi, you will see Edgemont Boulevard on the right. ThistleDown House is three houses up on the right as the road curves left. Look for the two stone posts with Christmas Lights on top.

Wi-Fi. Complimentary hi-speed Wi-Fi is available throughout the house and in guest rooms.

Parking. complimentary onsite self parking is available to our guests. We recommend parking your car onsite, pick up a coupon and walk to the Capilano Suspension Bridge.

Breakfast. A multi-course breakfast is prepared in a gourmet European-style which consists of a starter, a fruit dish and a main. It’s more like a petit dinner than just breakfast. It is important for us to know if any of the guest in the party has food allergies or any dietary requirements.

Butler’s Pantry. We have a Butler’s Pantry designed with our guests’ need in mind. In it you will find a selection of teas, coffees, snacks and chilled filtered water. At your disposal, there are china, utensils and glasses. Ice is available upon request.

Kettle. There is an electric kettle at our Butler’s Pantry.

Guest Fridge. We have a guest fridge for our guests’ use to chill or store perishable items.

Business station. The house has a small library with a public computer and a printer for our guests use.

Telephone. A guest phone can be found in the library.

Laundry. A same day in-house service is available (surcharge applies). Please advise us of your needs by 10:00 a.m.

Concierge service. We are here for your traveling needs from suggesting activities, providing bus schedules, making dinner reservations, to arranging for an early morning taxi.

Library. one can find attraction coupons, local maps, a good assortment of tour/attraction books for reference and a paperback “book exchange” in our small library.

The Garden. Enjoy our English garden, strategically designed to provide separate seating areas for privacy to soak in the afternoon sun or have a picnic in the shade under the rustic apple tree.

Smoking. ThistleDown House is a smoke-free environment. There are verandas, decks, balcony, and the garden for smoking.

Pest prevention. We regularly implement pest/bed bug preventative programs with human and pet safe products to insure the comfort of our guests’ stay.

Behind the scenes. Every spring and fall, our housekeepers turn the house inside out and do a thorough clean of all the rooms and the entire house. Carpet and rugs are also regularly washed as part of our seasonal cleaning program.

Daily Housekeeping service. We provide daily in room housekeeping service between the hours of 10 a.m. to 2 p.m.

• Ensuite bathroom
• Hair dryer
• Luxury towels: face clothes, hand towels, bath towels, and bath sheets
• House coats (bathrobes),
• Luxury bed linen
• House slippers
• Luggage racks
• Coat hangers
• Iron and ironing board (in some rooms)
• Fireplace (in most rooms)
• Central heating and cooling
• 32” TV& Cable
• Alarm Clock / Radio
• Arm Chairs / Sitting area
• Writing Desk (in some rooms)
• Full size mirror
• Wine glasses
• Wine opener
• Iron and ironing board (Available upon request)
• Fan (Available upon request)
• Universal wall plug (Available upon request)
• Luggage weigh scale (Available upon request)

• Guest toiletries: shampoo, condition, lotion, soap
• Make up wipes
• Q-tips
• Dental kit (Available upon request)
• Ear plugs (Available upon request)
• Shower cap (Available upon request)
• Disposable shaver (Available upon request)
• Shoe polisher (Available upon request)
• Cleaning wipe (Available upon request)

http://www.metrovancouver.org/services/parks/parks-greenways-reserves/capilano-river-regional-park

Our guests’ favourite morning hiking, just cross the Capilano Road from ThistleDown House is the Capilano River Regional Park where the trails take you to the hatchery and Cleveland Dam.
 View Park Map (pdf)

Just a 5 minutes walk. We offer coupons for the Suspension Bridge. The Capilano Suspension Bridge is the oldest tourist attraction in the city (originally constructed in 1889), and the 450-foot-long, 230-foot-high bridge offers spectacular views of the Capilano River below.

Hours:
9:00 AM – 5:00 PM  (January 29 – March 9)
9:00 AM – 6:00 PM  (March 10 – April 20)
9:00 AM – 7:00 PM  (April 21 – May 18)
8:00 AM – 8:00 PM  (May 19 – September 3
)
9:00 AM – 6:00 PM  (September 4 – October 8)
9:00 AM – 5:00 PM  (October 9 – November 22)
11:00AM – 9:00PM
  (November 23 – January 28 [Closed Dec 25th])

Tips and tricks. Plan to go early to beat the crowds. Take the free shuttle (runs every 15 min.) that will take you into the Heart of Downtown Vancouver, stops at Robson Street and Canada Place.

http://edgemontvillage.ca/

A 10-15 minutes walk. Edgemont Village is a lovely outdoor shopping district nestled in the heart of a lush residential neighbourhood, with cafes, unique shops, bookstore & a BC wine shop.

Recommendations. Ask us to recommend the best places to have lunch and dinner in the village.
Directions

A 7-10 minutes drive away. From sophisticated entertainment to unspoiled nature, Grouse Mountain is the pre-eminent all-in-one, four season destinations with something for everyone. Take the Gondola ride or challenge the Grouse Grind to get to top of the mountain.

Terms and Conditions, ThistleDown House Policies and Procedures

Thank you for choosing to stay with us at ThistleDown House. Listed below are ThistleDown House policies and procedures, please read them carefully.
By reading and signing your registration card at check-in or by booking a reservation on our website, you are agreeing to abide by all ThistleDown House policies and procedures and accepting all responsibility for the reservation.

CHECK-IN

Check-in is between 4 PM To 6PM. Guest will be required to present a valid piece of government issued photo ID and on request valid credit card.

CHECK-OUT

Check-out is at 11 AM. If you require a later check-out, please contact us before 9 am on the day of departure, and we will do our best to accommodate. Early and late check-ins are not guaranteed. Charges may be applicable.

CANCELLATION POLICY

All room reservations have a 10 days cancellation policy; If guest cancel before 10 days, they will be refunded back  CAD $85.00 from the deposit. Any changes and cancellations must be made 10 days prior 12 pm noon (PST). Cancellations received within the 10 days period will be marked as a no show and will incur on guest reservation booking and tax charge to the credit card on file.

PET POLICIES

Pets are not allowed. Should it be determined that any pets are in or on the property a charge of $500.00 will be applied. Excessive disturbance or damages have taken place, ThistleDown House reserves the right to charge any damage to the Guest or Reservation holder. The Guest or Reservation holder also acknowledges and agrees that amount will not limit the right of the ThistleDown House to exercise or pursue any remedy available in law or in equity for breach of this agreement, including, but not limited to, damages on appliances or finishes, furniture, or any other costs or losses resulting from the negligence of the Guest or Reservation holder and their Pets.

SMOKING POLICIES

We are a non-smoking Bed and Breakfast. Smoking is prohibited at all times. If smoking has taken place in the house, a cleaning charge of $500.00 will be applied.

AGE RESTRICTIONS

Guests must be 19 years or older to check in without a parent or legal guardian. A valid government issued photo ID must be presented at the time of check in for age verification and on request valid credit card.

NO IN-ROOM PARTY POLICY

NO PARTYING ALLOWED AT ANY TIME. To ensure the enjoyment and to protect the ThistleDown House and our guests, this policy is strictly enforced. In the event of a disturbance one warning will be given to reduce noise. If this warning is not followed, the guest will forfeit all fees and must leave the ThistleDown House immediately.

PAYMENT POLICY:

In order for guest accommodations to be confirmed, at the time of check in all sufficient credit credentials for payment must be provided.
When a debit or credit card is presented for authorization, please be advised that a pre-authorization maybe be taken. Any applicable guest room charges, and taxes will be placed on the authorized credit card.

Accepted Payment Types: Debit, VISA, MasterCard, Discover Card, American Express
If determined that damages have taken place at the ThistleDown House by the Guest, the Hotel reserves all right to deduct from the Security Deposit/Pre-Authorization. The Guest also acknowledges and agrees that the Security Deposit amount will not limit the right of the ThistleDown House to exercise or pursue any remedy available in law or in equity for breach of this agreement, including, but not limited to, damages on appliances or finishes, furniture, or any other costs or losses resulting from the negligence of the Guest.
The Guest hereby also agrees that any lost or damaged keys, TV remotes, blow dryers, irons, will be replaced at Guest(s) cost and will be deducted. The penalty for lost keys is $100.

ThistleDown House 3910 Capilano Road North Vancouver BC V7R 4J2 CANADA +1-(604)-986-7173
info@thistledownhouse.ca

Changes my occur without notice

WHAT PERSONAL INFORMATION DO WE COLLECT FROM THE PEOPLE THAT VISIT OUT WEBSITE?

In the provision of services to our guests and marketing of our Bed and Breakfast, we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.

PRINCIPLES

1.  We will not collect, use or disclose your personal information for any other purpose than those identified down below, except with your consent.
2. We will protect your personal information with appropriate security safeguards.
3. We will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
4. We will honour your request to access your personal information in as timely fashion as is reasonably possible.

Policy Outlines:

1. the type of personal information we collect and receive;
2. the circumstances in which we collect or receive personal information;
3. the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances;
4. the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures; and
5. the person to whom such questions or requests should be directed, and the means by which to communicate with that person.

In this policy, “personal information” means information about Guest(s) that is personally identifiable like your name, address, email address or phone number, and that is not otherwise publicly available and is not part of your work identification. It also includes information on guest preferences and usage, when such information is supplied to or recorded by us in the course of transacting business with an individual.

WHEN DO WE COLLECT PERSONAL INFORMATION?

1.  To establish and maintain a responsible relationship with you and to provide ongoing service.
2. To understand your needs and preferences. We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better. For example, we may record your preference for type of room.
3. To develop, enhance, market or provide products and services. For example, we look at our guests’ use of our services so that we can better understand how to improve our services.
4. To manage and develop our business and operations. For example, we analyze guest patterns of usage of our Bed and Breakfast, and services to help us manage them efficiently and plan for future growth.
5. To meet legal and regulatory requirements.

HOW YOU MAY PROVIDE US YOUR PERSONAL INFORMATION?

1.  By making a reservation or by using our services.
2. By registering with our loyalty or recognition program(s).
3. By registering on our websites.
4. By providing it to us in communications regarding service delivery such as comment cards and customer surveys.
5. By providing the information to us by participating in a marketing initiative.
6. By visiting our websites.

Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it.

MAKING A RESERVATION?

When making a reservation or using our services it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, type of bed, and the like.

You may wish to have your purchase of our services recognized in a third party’s loyalty program with which we have a relationship. To do so will require you providing us certain verification information such as your membership number in the third-party program.

We may also offer special discounts from time to time that may have qualifying criteria. Sometimes we offer special offers to, for example, seniors or for children. To assess your eligibility and process your reservation correctly, we may record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth in order to verify this upon check-in.

From time to time, we offer packages or other services that involve third parties. If you are partaking of such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request. We may use the information you provide to send you offers and information about our services and those of select third parties as well as newsletters and shared content that may be of interest to you.

If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to opt-out@thistledownhouse.ca , using the subject line “Unsubscribe”, so indicating your request with sufficient personal identifiers so we can appropriately act on your request. All our marketing communication of this type will also contain instructions for unsubscribing.

REGISTERING ON OUR WEBSITES

Individuals interested in sharing their experiences at our hotels may wish to do so through our websites. Although registration is not required to view the site, it is required to enable sharing and other functions on that website. The personal information you provide during registration is used to validate your identity and to enable us to manage and administer your contributions
to the website, and to contact you regarding your contributions or use of the website.

We may also use your information to contact you about updates or changes to the website, shared content that may be of interest to you, or other offers and information related to our Bed and Breakfast or marketing partners whose products and services may be of interest to you.

We may from time to time use third party service providers to facilitate the operation of our websites. As a result, your personal information may be accessed, administered or stored by such third parties to the extent reasonably required for them to perform such services. Some service providers may be located in other jurisdictions that do not have privacy legislation similar to that found in Canada, and information in such jurisdictions may be accessed pursuant to the laws of those countries.

INFORMATION PROVIDED TO US IN COMMUNICATIONS REGARDING SERVICE DELIVERY SUCH AS COMMENT CARDS AND CUSTOMER SURVEYS

Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the subject Bed and Breakfast and Bed and Breakfast personnel, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service delivery.

BY VISITING ONE OF OUR WEBSITES

We use “cookies” on our websites. Cookies are pieces of information that an Internet site transfers to your hard drive for recordkeeping purposes. The use of cookies is an industry standard — you’ll find them almost everywhere on the Internet. We use cookies to recognize visitors when they return to our sites. Once we know it’s you, we can customize your online visit. You may choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Refer to your browser’s Help Menu to learn how to modify your browser’s cookie settings.

We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect, such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.
We may use Google Analytics and Adobe Analytics to measure how visitors interact with content on our websites.

Additional information on how these services use such technologies can be found on Google’s website and Adobe’s website. The principles summarize how Google protects information collected through Google Analytics. Adobe’s Privacy Policy summarizes how Adobe protects information collected through Adobe Analytics.

If you do not wish to have data relating to your visits to our websites collected through Google Analytics, you may opt-out by installing the Google Analytics opt-out browser add-on. You may also opt-out of data collection through Adobe Analytics by visiting Adobe’s Privacy Center.

WHEN DO WE DISCLOSE PERSONAL INFORMATION?

We disclose personal information only in these limited circumstances:

1.  We may disclose a guest’s personal information to a person who, in our reasonable judgment, is seeking the information as an agent of the guest – for example, a travel agent who is booking a reservation on behalf of the guest.
2. Personal information will be shared with the Bed and Breakfast for which your reservation has been made so that they may provide the services you have reserved.
3. Personal information may be shared with our other Bed and Breakfast so that they may better provide services to you in the event you wish to travel to our other hotels in the future.
4. Personal information will be shared with a third party involved in supplying the guest with the services they have purchased to the extent necessary to effect the supply and the processing of the transaction.
5.  Personal information may be shared with a third party retained by us to perform functions on our behalf such as reservations handling, data processing or storage, guest surveys or research, and the distribution of email or other forms of communication.
6. Personal information may be shared with an agent retained by us to evaluate a customer’s credit worthiness or in order to collect a customer’s account.
7.  Personal information may be shared with a public authority or an agent of public authority if in our reasonable judgment it appears that there is an imminent danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority.

Any such disclosure of a guest’s personal information by us to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.

You are always free to refuse to provide personal information to us. You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, by e-mailing us at opt-out@thistledownhouse.ca, using ‘Unsubscribe’ as the subject line, and providing us sufficient personal identifiers so we can act effectively on your request. However, in either case, this may limit our ability to serve you.

ThistleDown House
Attention: Privacy Officer
E-mail: info@thistledownhouse.ca
Address: 3910 Capilano Road,
North Vancouver
BC V7R 0Y6
Tel: 604-986-7173 | Toll-free: 1-800-633-7173

Changes my occur without notice